"There's no way they should be able to charge that, Alty said. They made no effort to inform us, and just allowed the charges to accrue. I don't understand how they expect any small business to pay that sort of bill. He added: It's taken up such a huge part of my life over the past two months. It's ridiculous. [The customer service teams] have not been helpful; the calls have just ended in frustration and despair."
"Alty contacted the Financial Ombudsman Service (FOS), and complained that the opt-out of rest-of-world data cap included in his contract was not explained to him by O2. The FOS ruled that, while O2 provided the mobile service, Currys was responsible for contract explanations and decisions about spend caps, and so the FOS was unable to help."
Andrew Alty, who runs a curtains business, received an initial £22,000 bill while in Marrakech and then a further £20,000 after returning, totaling about £42,000. The phone contract was bought via retailer Currys and provided by O2 and included a clause leaving data roaming charges outside Europe uncapped. Alty's daughter's use of TikTok generated charges exceeding £5,000 an hour. Attempts to resolve the issue with O2 while abroad were unsuccessful. The Financial Ombudsman Service found Currys responsible for explaining the opt-out and spend caps, and Currys and O2 later agreed to waive the charges.
Read at www.theguardian.com
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