The Independent highlights its commitment to providing timely and accurate reporting on crucial issues such as reproductive rights, climate change, and the influence of Big Tech. Current investigations and projects, including a documentary about American women's rights, underscore the importance of journalism in an era marked by misinformation. Additionally, the article addresses Utilita's failure to distribute mandatory discounts, resulting in compensation of £277,000 to affected customers. This case illustrates the importance of accountability in utility services and the impact on low-income households supported by government assistance schemes.
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Utilita must pay a total of 277,000 back to billpayers after it did not make Warm Home Discount payments on time, the regulator Ofgem said.
The Warm Home Discount scheme is administered by Ofgem on behalf of the government and gives people on low incomes an automatic payment of 150 each year.
Utilita has around 800,000 customers in the UK and it specializes in Pay As You Go (PAYG) smart energy meters.
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