"From the beginning of next month, Off-Peak and Anytime tickets will only be eligible for a refund up to 11 pm on the day prior to their validity, unless train services are disrupted. However, retailers may still consider refund claims from passengers unable to travel due to exceptional circumstances, such as medical emergencies."
"Mark Smith, who formerly headed the Department for Transport's (DfT) train fares and ticketing team, criticised the Government, stating it was 'approving a reduction in consumer protection for its own financial benefit'."
"Industry body the Rail Delivery Group (RDG) said the change is aimed at ending refund abuse, which refers to claims for tickets that have been used."
New refund regulations for UK train tickets take effect next month, restricting Off-Peak and Anytime ticket refunds to 11 pm on the day prior to their validity date, except when train services are disrupted. Passengers may still receive refunds for exceptional circumstances like medical emergencies. Mark Smith, former head of the Department for Transport's train fares team, criticized the Government for reducing consumer protection for financial gain. The Rail Delivery Group claims the change targets refund abuse involving used tickets. Currently, unused tickets can be refunded within 28 days of expiry without explanation. Experts warn the new system increases complexity for passengers.
Read at www.independent.co.uk
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