Santander UK is set to close an additional 95 branches by June, risking the jobs of 750 employees. As part of this restructuring, the bank aims to adapt to changing customer preferences by balancing digital services with select in-person banking options. Following the closures, Santander will operate 349 branches. A spokesperson emphasized the challenges involved in these decisions, indicating a commitment to minimal customer disruption while moving towards a more modern banking approach featuring full-service branches and reduced-hour locations.
As customer behaviour changes, we are ensuring that our branches remain fit for the future. Our new combination of full-service branches, alongside work cafes, counter-free branches and reduced hours branches, aims to provide the right balance between digital banking and face-to-face money management and guidance.
Closing a branch is always a very difficult decision and we spend a great deal of time assessing where and when we do this and how to minimise the impact it may have on our customers.
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