"Tom Gerken Getty Images HSBC has apologised after customers were left unable to access online banking or use its app in the UK, preventing some from accessing their accounts. Thousands of people have reported problems on outage-checking site Downdetector since the issues first emerged at 1100 BST. According to HSBC's service status website, customers can still access their accounts by phone and in-person, and card payments are unaffected."
""We're really sorry and are investigating as a matter of urgency," the bank said in a post on X. Customers have taken to social media to complain about the impact the outage is having on them. One person said it was "very worrying", with others complaining it comes amid bank branches being closed in the UK in the past few years. In 2022, HSBC announced the closure of 114 branches in the UK."
HSBC's UK online banking platform and mobile app experienced an outage beginning at 1100 BST, leaving many customers unable to access their accounts. Thousands of reports were logged on Downdetector after the issues emerged. HSBC's service status page indicated customers could still use phone and in-person services and that card payments remained unaffected. The bank apologised on X and said it was investigating urgently and working hard to resolve the problem. Customers criticised the outage on social media, noting worries amid previous branch closures. HSBC has not provided a timeframe for a fix.
Read at www.bbc.com
Unable to calculate read time
Collection
[
|
...
]