A Northern Rail official confirmed during a meeting that they still rely on fax machines for communication with train crews, raising serious questions about operational efficiency in 2024. This revelation was met with disbelief from Greater Manchester mayor Andy Burnham, who challenged the rail official to explain how such outdated technology remains in use so many years into the digital age.
Mayor Andy Burnham confronted the Northern Rail official about the use of fax machines, questioning the logic behind utilizing such outdated technology in 2024. The response highlighted a systemic issue within the rail operator, as inadequate communication methods contributed to ongoing problems with service reliability and customer satisfaction.
During a heated exchange regarding service shortcomings, it became apparent that staffing issues, underinvestment, and poor communication practices—symbolized by the continued use of faxes—were significantly damaging Northern Rail's operations. It prompted scrutiny not just of technology, but of a broader failures within the transport sector.
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