"'There are a number of different reasons internet outages can happen, including faulty connection lines, high internet traffic, weather events, overlooked software errors, widespread infrastructure failures and even occasionally malicious cyberattacks,' said Max Beckett, broadband expert at Uswitch. 'The good news is that compensation is available if you suffer a significant outage. 'If your connection has completely stopped working and isn't fixed after two working days, you could be entitled to compensation of £9.76 per day.'"
"'With the majority of the UK's big broadband providers signed up to Ofcom's auto-compensation scheme, we would hope to see customers quickly reimbursed if they suffer outage"
A survey of 2,000 UK residents found 41% experienced at least one broadband disconnection in the past 12 months, equivalent to about 22.4 million people. Edinburgh and London recorded the highest outage incidence at 48% of residents, followed by Bristol, Norwich, Liverpool and Manchester. Belfast recorded the fewest outages at 18%, followed by Cardiff, Brighton, Sheffield and Leeds. Common outage causes include faulty lines, high traffic, weather, software errors, infrastructure failures and cyberattacks. Compensation of £9.76 per day may be due if a complete outage is not fixed after two working days, but 78% reported receiving no compensation.
Read at Mail Online
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