A hotel charged a guest a €120 fee for alleged smoking in a room, despite the guest asserting that none of them smoke. The article advises the guest to formally query this charge via a polite but firm email to the hotel. It emphasizes the importance of checking the hotel’s terms and conditions regarding smoking fines and suggests that if the charge was included, the guest should still seek clarification. The guest is encouraged to provide documentation of their stay and respond promptly if the issue isn't resolved.
A polite email to the hotel suggesting they remove the charge immediately is a good first step.
If the charge was in the terms, follow up in writing and provide relevant details about your stay.
Collection
[
|
...
]