A lawyer’s reprimand over a memo with three typing errors reflects a long-standing belief that typos indicate careless work and should reduce trust. As AI-generated writing has become common in workplaces, social media, and dating, the meaning of sloppiness is changing. Some job applicants add typos to cover letters to demonstrate they wrote them rather than an AI tool. Celebrities and executives share error-filled messages and are praised for sounding authentic. Dating-app prompts that use AI have coincided with a growing tolerance for typos. Research previously found spelling mistakes reduce interest in dating profiles, but newer views suggest errors can signal that someone took time to write personally. Studies also report that people respond more warmly to customer-service chatbots when they make and correct errors.
"A spelling mistake was proof that the writer hadn't bothered putting much effort into a piece of correspondence, that their instructions or advice shouldn't be taken seriously-and perhaps that the recipient shouldn't invest time in reading their note at all."
"Some job applicants are intentionally adding typos to their cover letters to prove that they, and not an AI program, wrote them. Celebrities and CEOs are sending out error-ridden emails and Instagram Stories, and instead of getting a scolding, they are praised for sounding authentic."
"Nicole Ellison, a University of Michigan professor whose 2006 study showed that dating profiles with spelling mistakes turn people off, now thinks people are warming to the Tinder typo. "A typo maybe signals that you actually do care," Ellison told Time recently, "because you took the time to write it yourself.""
"A 2024 study even found that people view customer-service chatbots more warmly when they make and correct errors: A spelling mistake, it seems, is a kind of an"
#ai-writing #workplace-communication #typos-and-authenticity #dating-apps #customer-service-chatbots
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