"McGraw was one of the Marriott-Sonder guests who were unceremoniously booted from Sonder's properties on Monday. The short-term rental firm and onetime Airbnb rival filed for Chapter 7 bankruptcy on Monday, and Marriott said that it had terminated its licensing agreement, signed in August 2024. Business Insider spoke to 11 Sonder guests, who described travel chaos, employee mismanagement, financial fallout, and a loss of trust in the Marriott brand after the fiasco."
"Sonder, which operates 140 properties and about 7,700 apartments, is just a sliver of Marriott's nearly 1.8 million rooms. Neither company responded to Business Insider's requests for comment. On Sunday, Marriott said that customers who had booked a Sonder property through Marriott's channels would get a full refund. The company added that customers with future reservations would receive an email about the "potential to rebook at another Marriott Bonvoy property.""
Marriott terminated its licensing agreement with Sonder and told guests at Marriott-partnered Sonder properties to vacate immediately. Sonder filed for Chapter 7 bankruptcy, leaving guests scrambling to find new accommodations and paying hundreds or thousands for last-minute bookings. Affected travelers described disruptive and costly relocations, mismanagement by property staff, and loss of trust in Marriott's brand. Marriott promised full refunds for bookings made through its channels and offered potential rebooking options for future reservations. Sonder operates roughly 140 properties and about 7,700 apartments, compared with Marriott's nearly 1.8 million rooms.
Read at Business Insider
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