"Marriott-Sonder guests are describing chaos, confusion, and out-of-pocket expenses after Sonder - a short-term rental company once billed as an Airbnb rival - abruptly shut down this week. Sonder, which said it will file for Chapter 7 bankruptcy after Marriott terminated its partnership on Sunday, had been operating thousands of apartment-style units around the world through Marriott's Bonvoy platform."
""If a stay was canceled or never delivered, the fastest, most reliable path is a credit-card dispute for 'services not provided.' Do it now, keep your paperwork, and escalate if your bank drags its feet," Fernandes said. In a US Chapter 7 liquidation, customers with prepaid stays become unsecured creditors near the back of the line, he said - meaning refunds through the courts could take years and may amount to little or nothing."
Marriott terminated its partnership with Sonder, and Sonder said it will file for Chapter 7 bankruptcy. Sonder had operated thousands of apartment-style units through Marriott Bonvoy. The abrupt shutdown led to canceled reservations, confusion, and out-of-pocket expenses for guests. Marriott advised customers to contact credit card companies for refunds. A consumer-watchdog spokesperson advised filing chargebacks immediately for services not provided, keeping paperwork, and escalating if banks delay. In a Chapter 7 liquidation, prepaid customers become unsecured creditors near the back of the line, so court refunds could take years or yield little. Cardholders should send written disputes within 60 days; banks must respond within 30 days and resolve disputes within two billing cycles or 90 days.
Read at Business Insider
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