Air travel depends on tight schedules and complex systems, and disruptions often leave passengers confused and unsupported. Many travelers do not know their rights and may treat airline responses as final. Irina Ciochiu, founder and CEO of FlightHelp, works at the intersection of law, aviation, and consumer rights to help passengers determine eligibility for compensation and navigate claims. She studied law in Romania and became interested in how cross-border regulations affect ordinary people. She identified a gap between legal protections on paper and practical consumer support. In Europe, EU261 can provide compensation for many disruption scenarios, but many eligible passengers never pursue claims due to lack of understanding or acceptance of airline explanations.
"Air travel runs on tight schedules and complex systems. When flights are delayed or canceled, most passengers feel confused and unsupported. Many do not know their rights. Others assume the airline's answer is final."
"Irina Ciochiu built her career around changing that. As the Founder and CEO of FlightHelp, Ciochiu works at the intersection of law, aviation, and consumer rights. Her mission is clear. Help passengers understand when they may be eligible for compensation and guide them through a process that airlines often make difficult to navigate."
"The aviation industry is heavily regulated. In Europe, EU261 gives passengers the right to compensation in many cases involving delays, cancellations, and denied boarding. But knowing those rights and successfully enforcing them are two very different things."
"According to European consumer groups, millions of passengers may qualify for compensation each year under EU261, yet a large percentage never pursue claims. Many travelers either do not understand the process or accept the airline's explanation without challenge. Ciochiu saw a major gap."
Read at Business Matters
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