"A text came through to say my flight had been delayed by 360 minutes. Once I got to the airport, it was totally chaotic. People were crying, and there was hardly space to move. I soon realized my flight wasn't just delayed - I wouldn't be getting back to New York that day. It was later confirmed that my flight had been canceled."
"I got on the phone with Delta to try to rebook my flight, and was told by an automated voice message that it would be a two-hour wait. When a representative finally came on the line, the call was accidentally ended. I phoned back and was told I would have to wait nine hours to speak with someone. While waiting on the phone, I made my way back to my hotel, where I had a quick sleep because my booking hadn't run over yet."
Following news in Venezuela, Kaci Jane Hansen's flight from Puerto Rico was canceled, leaving her stranded in San Juan. She encountered chaotic airport conditions and waited more than ten hours on the phone with Delta representatives as automated messages and accidental disconnections extended delays. Delta rebooked her for five days later, on January 8, her birthday. She slept briefly in her hotel before being forced to check out and later secured an Airbnb. She considered a private charter priced at about $22,000. She expects to incur at least $3,000 in unplanned expenses and fears losing her job.
#flight-cancellation #delta-airlines #long-customer-service-wait #unplanned-travel-expenses #travel-disruption
Read at Business Insider
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