New regulations aim to protect travelers from the financial fallout experienced during the pandemic, particularly pertaining to airline refunds. Travelers are now entitled to cash refunds if a licensed medical professional advises against travel due to serious communicable diseases, regardless of a declared public health emergency. Airlines must inform passengers of their rights to refunds, although they may attempt to offer vouchers instead. Advocacy is key for passengers to ensure they receive the cash compensation they are entitled to, as airlines face fines for non-compliance.
"Be aware that even if the airlines may offer you a voucher or air miles, you are entitled to your money back," says Eric Napoli, chief legal officer at AirHelp.
The new protections for sick travelers apply even if the US government has not declared a public health emergency..." a serious communicable disease and would pose a direct threat to the health of others."
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