"Carnival and your travel agent had a duty to clearly disclose cancellation terms before you booked. Federal Trade Commission rules prohibit unfair or deceptive practices, including burying fees in fine print. If your rate was nonrefundable, that should have been prominently stated in your confirmation not revealed retroactively. Carnival's Super Saver fares often carry strict terms, and consumers deserve to know exactly what they're trading for a discount."
"Your travel agent, American Airlines Cruises, should have disclosed that to you. Agencies have a legal obligation under state consumer protection laws (like Virginia's Consumer Protection Act) to accurately explain booking terms. Passing you between Carnival and the agent is a breach of that duty. Your travel advisor should have also acted as your advocate when you raised questions about Carnival's $500 fee."
Customer paid $3,738 plus $342 insurance for a Carnival July cruise booked through American Airlines Cruises and canceled in mid-March. Carnival refunded $3,300 but withheld $500 as a nonrefundable promotion penalty that was not disclosed at booking. The travel agent and Carnival redirected responsibility to each other, and the insurer refused to cover the $500. Federal Trade Commission rules bar unfair or deceptive practices, and nonrefundable terms should be prominently disclosed in confirmations. Carnival's Super Saver fares often carry strict terms that are not clearly detailed on the website. Travel agents have state-law obligations to explain booking terms and advocate for customers.
Read at www.mercurynews.com
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