"In reality, the abrupt Marriott-Sonder breakup has been far more dramatic and unfortunate for the many customers caught in the middle of it. As a quick refresher: It's been a week since Marriott suddenly ended its licensing agreement with Sonder, a short-term rental firm and onetime Airbnb rival. Guests staying in Sonder properties were directed to vacate the buildings with very little notice. Many scrambled for new accommodations and pleaded with their credit card companies for refunds."
"I walked by a Sonder property the other night and saw the infamous "notice of closure" sign hanging in the window. "We sincerely apologize for the disruption and thank you for understanding," the four-sentence notice concluded in what is, let's be honest, some of the most bland and generic corporate speak you'll see. In reality, the abrupt Marriott-Sonder breakup has been far more dramatic and unfortunate for the many customers caught in the middle of it."
Marriott abruptly ended its licensing agreement with Sonder, forcing guests to vacate properties on short notice. Guests scrambled to find new accommodations and sought refunds through credit card companies. Some travelers faced substantial additional expenses, with at least one reporting spending several thousand dollars more to rebook. Affected guests described the experience as highly disruptive and reported poor treatment. Several Sonder employees said they were not informed of the split and learned about it from guests. Employees reported handling panicked customers and experiencing mismanagement and financial fallout tied to the sudden closure.
Read at Business Insider
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