""My investigation revealed a wide range of concerning practices, from employees assisting vehicles from overseas to wide variations in communication lag times between vehicles and human operators.""
""The use of remote vehicle assistant workers raises several concerns, including questions over latency and the lack of consistent standards across the emergent self-driving industry.""
""City officials in cities like San Francisco are also worried about unplanned stops, and their impact on local traffic and emergency operations.""
An investigation by Sen. Ed Markey focused on human staffers supporting self-driving car companies like Waymo and Tesla. Despite claims of automation, these companies rely on human operators for assistance in complex situations. Markey's inquiry involved seven companies, but none disclosed the frequency of human intervention. Notably, Waymo employs overseas staff without U.S. driver's licenses. Concerns include communication delays, operator fatigue, and the impact of remote assistance on safety and traffic management in urban areas.
Read at Fast Company
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