The Competition Bureau has initiated legal action against DoorDash, claiming the company misled consumers by advertising lower prices that were not actually attainable after adding mandatory fees at checkout. This practice, referred to as drip pricing, obscures the true cost of purchasing food and items on DoorDash's platforms. The Bureau is seeking penalties and compensation for affected customers while aiming to halt what it deems deceptive advertising practices. The situation is part of broader scrutiny regarding transparency in pricing among online service providers.
"A Bureau investigation found that consumers were unable to purchase food and other items at the advertised price on DoorDash's websites and mobile applications due to the addition of mandatory fees at checkout."
"This practice is commonly known as drip pricing and is deceptive because consumers are not presented with an attainable price upfront."
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