"This is the stuff that just drives people crazy when, as a city, we're working hard to improve things. All of that work is undercut when we see things like this."
"The optics here are not good. We've had such an enormous tax increase; we expect better service."
"Thirteen percent of those records were not verified by supervisors, and 28 percent did not indicate what maintenance work had been performed..."
"Staff told the audit committee it was a 'business' decision not to purchase the devices for the 192 parks trucks that were not equipped with them..."
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