The Rider Verification program is a direct response to what our driver community has been asking for - a way to enhance their peace of mind and ensure they can trust who they're picking up. This initiative is seen as a vital step in creating a safer environment for both drivers and riders alike.
Lyft expects the majority of riders to go through a 'seamless' process of being automatically checked and verified through third-party databases. If a rider's information can't be validated, they may be asked to input their legal name for a recheck, ensuring a thorough verification process.
Rider verification can help drivers confirm that riders are who they say they are, and is an important step in Lyft's work to help everyone feel more secure and increase accountability within our entire community.
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