Khosrowshahi's experience as a courier revealed significant challenges, including navigating complex apartment complexes and unsafe traffic conditions, underscoring the need for improved driver support.
He humorously recounted delivering food to a touch football game, emphasizing his struggle with delivery locations, which highlights the operational challenges faced by couriers.
Khosrowshahi reflected on the importance of enhancing driver enthusiasm at Uber, noting that while users are passionate about the service, it doesn’t always translate to driver engagement.
Reflecting on his journey, Khosrowshahi remarked on nearly dangerous traffic experiences and the pressures of delivering in hectic environments, showcasing the reality for many drivers.
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