TalkTalk Business faced serious technical issues starting April 9, impacting domain hosting and causing numerous customers to lose email access. Users reported difficulties, including misconfigured DNS records, and experienced delayed responses from customer support. TalkTalk confirmed the incident was due to a DNS problem resulting from incorrect domain settings. Despite efforts to resolve the situation over the weekend, some customers continued to have issues as engineers worked on repairs. The company has yet to provide a comprehensive explanation of the outage's cause.
TalkTalk admitted they have made a mistake in changing the settings for a number of Domains that they host.
We had clients' name servers changed and they lost email. We contacted TalkTalk who took 24 hours to respond; they said it is not malicious and is a global outage.
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