Mrs. Mobbs, from Norfolk, wanted to buy four tickets for her son Nick, who is paraplegic, stating that getting accessible tickets was frustrating. 'I've been calling for two hours, I keep repeating and repeating. It’s frustrating, totally and utterly frustrating.' She indicated that accessing such tickets should be easier for fans with disabilities, as the current system is challenging to navigate and lacks necessary online resources.
Frances expressed deep disappointment regarding the process, saying, 'It's just disappointing there isn't a separate page online.' This lack of online options adds to the strain of obtaining tickets for individuals with specific accessibility needs, highlighting a significant oversight in accommodating disabled fans.
Martin, who attempted to secure tickets, mentioned, 'I tried to call the phone number more than 1,500 times on Saturday.' This sheer volume of attempts underscores the problems faced by fans and emphasizes that the ticketing system is far from user-friendly for those requiring accommodations.
Asked about the importance of attending the concert, Mr. Mobbs stated, 'It would mean everything.' This sentiment captures the emotional weight and significance of the event for fans like Mr. Mobbs, particularly those with disabilities who face more obstacles.
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