"The ACCC said this was untrue and that a third, undisclosed option was available: switching to the Microsoft 365 Personal or Family Classic plans. This allowed subscribers to keep the features of their existing plan, without Copilot, at the previous lower price. Notably, the complaint alleges users could only find out about this by starting the cancellation process, after which the option was presented."
"when users of Microsoft 365 Personal and Family plans were approaching the end of their subscription, they were told they would have to accept the integration and pay higher prices for their plan, or else cancel their subscription altogether."
"In January, the tech giant's flagship Copilot service was rolled out across Microsoft 365, prompting price changes and a backlash against rising costs for users. The integration of Copilot saw the price of the Microsoft 365 Personal plan increase by 45% from $109 to $159, while the cost of the Microsoft 365 Family plan went up by 29% from $139 to $179."
The Australian Competition and Consumer Commission (ACCC) filed a lawsuit alleging Microsoft misled Microsoft 365 subscribers during the Copilot integration and associated price increases. Users nearing subscription renewal were reportedly told they had to accept Copilot and higher prices or cancel, while a third ‘Classic’ plan option preserved previous features and pricing. The ACCC alleges Microsoft concealed the Classic plans and only revealed them after subscribers initiated cancellation. Copilot integration increased the Personal plan by 45% ($109 to $159) and the Family plan by 29% ($139 to $179), potentially causing economic harm via automatic renewals.
Read at IT Pro
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