"I'm a director on the global strategy team at Freshworks, where I drive high-priority strategic initiatives that shape the company's growth, investment decisions, and execution, including on AI adoption. Previously, I spent nearly a decade at PwC advising Fortune 500 companies across healthcare, financial services, and technology on growth strategy and digital transformation. As part of my role, I led the upskilling of over 50,000 employees on automation tools."
"A lot of people try to jump straight into becoming Iron Man and fully automate their workflow. It should be a process. The first step is treating AI or the technology as a super intern, so you have the most control over things while giving it low agency. For example, if you start with giving structured data, but you verify every output. AI can hallucinate outputs that are beautifully formatted."
A director on the global strategy team at Freshworks drives strategic initiatives that shape company growth, investments, and AI adoption. Nearly a decade at PwC involved advising Fortune 500 companies on growth strategy and digital transformation and leading the upskilling of over 50,000 employees on automation tools. ChatGPT reached millions within months, accelerating technological adoption compared with cloud or mobile transformations that took a decade. Employers often expect daily AI use without understanding consequences, creating pressure that increases mistakes. Workers should avoid three mistakes: jumping to full automation overnight, outsourcing strategic thinking, and succumbing to pressure to use AI without verification. Treat AI as a super intern, provide structured data, and verify outputs to guard against hallucinations.
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