The Indian government has initiated an investigation into Uber and Ola following consumer complaints about potential "differential pricing," where users might be charged differently based on their device. This issue gained prominence after a viral social media post, leading Minister Pralhad Joshi to direct the Central Consumer Protection Authority (CCPA) to inquire with both companies. Although Uber and Ola denied the practice, Joshi expressed dissatisfaction with these responses, suggesting further investigation is warranted. The concern primarily focuses on iPhone users, who represent a wealthier demographic in India, although the majority of the population uses more affordable phones.
India's government is investigating whether Uber and Ola engage in differential pricing based on the type of smartphone users possess.
Minister Pralhad Joshi noted that the responses from Uber and Ola about their pricing practices did not satisfy his concerns.
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