"Intelligence tools have changed what it means to build and run a company. We're already seeing it internally. A significantly smaller team, using the tools we're building, can do more and do it better."
"I had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now. I chose the latter. Repeated rounds of cuts are destructive to morale, to focus, and to the trust that customers and shareholders place in our ability to lead."
"I know doing it this way might feel awkward. I'd rather it feel awkward and human than efficient and cold."
Block, which owns Square and Cash App, is laying off 40% of its workforce, reducing from over 10,000 to approximately 6,000 employees. CEO Jack Dorsey explicitly attributes these cuts to artificial intelligence, stating that intelligence tools have fundamentally changed how companies operate and that smaller teams using AI can accomplish more effectively. Dorsey chose immediate, comprehensive layoffs over gradual cuts to avoid repeated rounds of reductions that damage morale and trust. He emphasized the company will handle departures respectfully, hosting a live video session to thank departing employees rather than simply removing them from systems. Despite strong 2025 performance, Dorsey believes AI integration is central to the company's future operational model.
Read at Fast Company
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