AT&T expands its guarantee to almost 50M more customers

"Customers tell us they want confidence in their service provider and offering a guarantee makes them four times more likely to choose a brand that offers one. It's about being transparent, taking action and ensuring our customers know they are supported. We're committed to delivering on our promises."

"Upon a network interruption of 20 minutes or longer to fiber customers or 60 minutes or longer to wireless customers (caused by a single incident impacting 10 or more towers), AT&T promises to work diligently to restore service and make it right by automatically providing a bill credit of a full day of service to consumers or options to small business customers."

AT&T introduced a comprehensive customer guarantee covering wireless and fiber networks for consumers and small businesses, focusing on dependable connectivity, attractive deals, and prompt service. The guarantee promises automatic bill credits for network interruptions exceeding 20 minutes for fiber or 60 minutes for wireless customers when a single incident impacts 10 or more towers. In March 2026, AT&T expanded this guarantee to nearly 50 million additional consumers by including AT&T Internet Air. The expansion also introduced free internet backup for all fiber and wireless customers. AT&T positions this guarantee as industry-first, claiming customers are four times more likely to choose providers offering such protections.

Read at Telecompetitor