
"Koolen, who has been in his current role since April last year, now even uses the turbulence surrounding his own company as a conversation starter with customers. He asks them directly what their plan B is if an IT service provider unexpectedly goes under. According to Koolen, an organization that relies on a single party or platform for its IT sourcing for many years runs a considerable risk."
"Atos acts as a system integrator for these organizations and often talks to customers at the management level about the underlying challenges for business operations. The importance of such a sustainable, flexible collaboration is significant; Koolen points out that of the original Fortune 500 companies, only 30 remain, because the rest were generally unable to adapt sufficiently to the times."
"Looking ahead, Atos wants to position itself emphatically as a fully-fledged technology company with its own platforms. It therefore does not want to act solely as a 'middleware layer', as Koolen describes it. The company is strongly committed to the private and sovereign cloud."
Atos has stabilized after experiencing significant difficulties, with 89 percent of its customer base remaining loyal for over a decade. CEO Hans Koolen uses the company's past challenges to educate customers about the risks of depending on a single IT service provider, advocating for contingency planning. Atos functions as a system integrator engaging customers at management levels to address underlying business challenges. The company is transitioning from a middleware role to establish itself as a fully-fledged technology company with proprietary platforms. Atos is strongly committed to private and sovereign cloud solutions, noting that 80 percent of public cloud functionalities are available in private cloud environments.
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