BT Group's CEO, Allison Kirkby, indicated that the company’s AI rollout could exacerbate job losses beyond the already planned 55,000 cutbacks. Her comments came during an interview where she emphasized that the current job reduction plan was only a preliminary estimate and that AI's potential might allow for a more streamlined organization by 2030. The company is implementing a £3 billion cost-cutting strategy, includes significant operational changes, and the sale of non-core divisions. Kirkby also raised concerns about Openreach’s future amid undervaluation of BT's shares.
Depending on what we learn from AI ... there may be an opportunity for BT to be even smaller by the end of the decade, " Allison Kirkby said, suggesting the technology could unlock new levels of automation and operational efficiency.
Kirkby has accelerated efforts to simplify BT's operations, included the sale of its Italian business and the divestment of its Irish wholesale and enterprise unit.
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