A bug in version 2409 of Microsoft 365 is causing Word documents to be deleted instead of saved, particularly affecting files with the # character or uppercase extensions such as .DOCX and .RTF. Users should check the Recycle Bin for misfiled documents, while awaiting a permanent fix from Microsoft. It is also advised to roll back to an older version of Microsoft 365 to prevent data loss until the issue is resolved.
Microsoft has identified a critical issue within the latest version of Microsoft 365, stating that users need to be vigilant about their documents. The company recommends checking for files that they may have thought were saved but have actually been deleted, especially those containing the # character or with uppercase file extensions.
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