Dee Houchen of SAP emphasizes that businesses must rethink process optimization as a continuous capability instead of a one-off project. During an interview at SAP Sapphire, she explained that the success of this approach relies on four key components: people, processes, applications, and data. Additionally, SAP's acquisition of WalkMe enhances user adoption through real-time guidance, eliminating traditional training needs and accelerating software functionality. The Signavio tool further supports management in understanding and optimizing processes in an ever-changing market.
"Transformation is not a project, it is a capability. A capability or skill that you need to build within your organization."
"Given the change and volatility in the market, you are faced with constant change and therefore need to transform."
"At SAP, we believe that you can't get value from your applications unless users use them as intended."
"Nobody wants to take courses anymore. Do you take a course to learn how to use your iPhone? No, you don't."
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