""It was an inflection point, really only in the past year," Sullivan admits. The maturity of models like Claude and ChatGPT played a role, but the real game-changer was the arrival of the Model Context Protocol. "As soon as OpenAI adopted MCP, we jumped on it right away," says Sullivan. "We were probably the first ERP system to embrace MCP as a means of connecting AI to core business systems.""
"The market is simply forcing that openness. Organizations are already using Claude or ChatGPT, separate from their ERP. The question is no longer whether those tools exist, but how to make them work responsibly with your business data."
Oracle NetSuite introduced three new extensions for its AI Connector Service at SuiteConnect London 2026, marking a strategic shift towards integrating external AI models. The company has decided to bypass the model war, focusing instead on how to responsibly connect AI tools like Claude and ChatGPT with business data. The AI Connector Service Companion offers over a hundred financial prompt templates tailored to NetSuite's data structures, enabling users across various roles to ask meaningful questions without needing extensive technical knowledge.
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