"SAP has introduced Joule Work, an intelligent AI workspace that understands what SAP users ask and turns it into action. It is very similar to Claude and Gemini, but within the SAP ecosystem. Employees use plain language to describe what they want to achieve, and that request is then routed to the appropriate Joule Assistants and Agents who handle the execution."
"During Sapphire 2026, SAP announced Joule Work, a new AI chatbot that puts user questions and intent at the center. This goes beyond a simple chatbot or copilot. Joule Work is the user component of the broader Joule solution, bringing SAP and non-SAP systems together through a single interface."
"Employees no longer need to navigate through multiple applications themselves to gather information or coordinate tasks. They simply state in plain language what they want to achieve, after which Joule organizes and executes the work. Joule Work adapts in real time based on that intent."
"SAP also announced a partnership with LiveKit for intelligent voice support in Joule. This enables SAP customers to use real-time voice capabilities, even in locations where keyboard-based work is impractical. This makes Joule accessible to employees in production environments or in the field."
Joule Work is an intelligent AI workspace that understands what SAP users ask and turns requests into action. Employees describe goals in plain language, and the request is routed to appropriate Joule Assistants and Joule Agents for execution. The workspace adapts in real time based on user intent and reduces the need to navigate multiple applications to gather information or coordinate tasks. Joule Work is available as a cloud-based web client, desktop app, and mobile app, and it integrates with tools such as Microsoft Teams and Slack. The desktop app can access local files, email, and documents for tasks like data analysis and drafting. Joule Assistants coordinate work by functional area, using organizational context to automate complex tasks. SAP also partnered with LiveKit to provide real-time voice support using open protocols.
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