"We want people to be able to ask questions as they would in everyday life; for example: 'I've just had a baby, do you know what help I can get?'"
"Responses would combine material from multiple departments including HM Revenue and Customs, the Department for Work and Pensions, and the Department for Education into "a single, simple conversational answer.""
"Our focus is to transform Diia from a digital services platform into a fully functional AI agent that operates 24/7, without the need to manually fill out forms or fields,"
The GOV.UK app will receive an AI chatbot in early 2026, with a subsequent rollout across the GOV.UK website used by government departments and services. The chatbot will combine material from multiple departments including HM Revenue and Customs, the Department for Work and Pensions, and the Department for Education to produce a single, simple conversational answer. The service will initially answer questions and may later handle simple transactions. The app has been in public beta since July and had nearly 260,000 downloads by November 24. The chatbot uses OpenAI technology with a retrieval-augmented generation model; personal data is stripped and extensive testing and red-teaming have been performed. A 1,000-user pilot revealed accuracy issues that were addressed with additional filters and rules.
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