"Adobe's most recent lawsuit comes from plaintiffs Stephanie Wohlfiel and Vianca Marquez, who highlight that the company's "unlawful and deceptive practices" are "designed" to "hide and limit the accessibility of information". The official filing alleges that Adobe's subscription policy is intentionally crafted "to induce consumers to unwittingly enrol in costly subscriptions" with many users "routinely misled about key terms of subscriptions, including the duration of subscriptions, renewal conditions, and cancellation policies.""
"The lawsuit continues by highlighting that Adobe's "lure of a free trial" entices users to give over their payment details, while "intentionally burdensome" cancellation procedures result in "trapping consumers into unwanted subscriptions." Paired with unclear additional early cancellation fees, the filing claims that "Adobe's unlawful practices have harmed and continue to harm consumers while allowing Adobe to enrich itself.""
Adobe's subscription model features confusing terms and convoluted fine print that many creatives find trapping. Recent price hikes and AI integrations have generated backlash within the creative community. Plaintiffs Stephanie Wohlfiel and Vianca Marquez allege unlawful and deceptive practices designed to hide and limit access to subscription information. The filing alleges policies intentionally induce consumers to enroll in costly subscriptions and routinely mislead users about duration, renewal conditions, and cancellation rules. Free trial offers allegedly collect payment details, and cancellation processes are described as intentionally burdensome, leading to unwanted renewals and early cancellation fees. The lawsuit seeks representation for affected consumers and claims ongoing consumer harm and enrichment of Adobe.
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