Pinterest recently faced backlash due to erroneous account bans and removals that many users deemed unjustified. The company publicly acknowledged these issues, attributing them to an 'internal error' possibly linked to AI moderation. Users expressed frustration over perceived negligence and lack of transparency. Based on user comments across social media platforms, including Reddit, calls for accountability emerged, with some users even threatening legal action. Pinterest's delayed response came on May 1, when they addressed user concerns but did not fully admit to the scale of the issue, leading to continued distrust.
Pinterest has now publicly apologized for the wave of moderation issues that have swept across the social network over the past few weeks, leading to account bans and Pin removals that users said were unwarranted.
The company didn't share more details about what caused the error, though many have wondered if the bans were driven by an overreliance on AI-powered moderation.
People complained the company ignored their concerns and said it wasn't being transparent about the problem or how it was being addressed.
All the while, Pinterest didn't officially comment on the matter until May 1, when it posted on X that "we hear your concerns about the recent account deactivations."
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