"“All guests were safely unloaded using the lift's backup motor system, and at no point were any guests in danger. The issue was repaired within the hour, and all affected guests were provided with complimentary return vouchers for their loss of time.”"
"The incident at North America's only indoor, year-round ski and snowboard facility lasted approximately 30 minutes before resort personnel activated a backup motor system to unload riders. No injuries were reported."
"American Dream security staff confirmed the lift returned to service the following day, May 9. Neither the East Rutherford Fire Department nor police responded to requests for comment on the incident."
"The May 8 malfunction is the latest in a series of operational disruptions at the 4-acre, 16-story indoor slope since it opened in December 2019. In September 2021, an electrical fire broke out at the top of the slope, closing the facility for eight months. Big SNOW did not reopen until May 27, 2022."
A Big SNOW fixed quad chairlift malfunction stranded 25 skiers on May 8 at North America’s only indoor, year-round ski and snowboard facility. The East Rutherford Fire Department responded and resort personnel activated a backup motor system to unload riders. The incident lasted about 30 minutes, and no injuries were reported. The facility’s spokeswoman confirmed all guests were safely unloaded, the issue was repaired within an hour, and affected guests received complimentary return vouchers. Security staff confirmed the lift returned to service the following day, May 9. The facility has experienced prior disruptions since opening in December 2019, including an electrical fire in September 2021 that closed it for eight months. The involved lift is a Doppelmayr-CTEC fixed quad chairlift serving intermediate and advanced terrain.
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