Palo Alto is launching its fiber internet service, targeting residents currently using AT&T and Xfinity. The proposed rates are higher than these providers, with $75 for 500 Mbps and $95 for 1 Gbps. Utilities Strategic Business Manager Dave Yuan acknowledges the challenge of 'switching aversion,' suggesting that personalized local service could attract customers. A consultancy report identified a duopoly in the market and the need to improve competitive service offerings. The city allocated $47 million for this initiative, though a customer signup timeline remains uncertain due to market conditions.
Palo Alto's Fiber internet aims to attract residents with better customer service and competitive pricing despite higher rates than established providers AT&T and Xfinity.
The city aims to ease "switching aversion" among residents by offering clear, competitive pricing and local customer service, as emphasized by Utilities Strategic Business Manager Dave Yuan.
Brightscape Networks noted a duopoly among providers and urged Palo Alto to tackle existing partnerships that hinder competition, particularly in multi-family residences.
The city's fiber internet initiative, backed by a $47 million budget approved last year, reflects efforts to enhance local connectivity after years of planning.
Collection
[
|
...
]