""We won't compromise our quality. We're not going to do things the quicker, easier way because it's easier for us. We want to do what's best for our customers.""
""We have for sure had that put in front of us, and the answer is no. And the main reason is part of what makes In-N-Out and the experience so special is the interaction and the customer service that we're able to give - the smile, the greeting. Just that warmth and feeling the culture.""
Lynsi Snyder-Ellingson, owner of In-N-Out Burger, expressed her commitment to preserving the company's founding values during a talk at Pepperdine University. She highlighted the importance of not compromising on quality and maintaining customer service interactions. Snyder-Ellingson rejected the idea of implementing mobile order pickup, stating that it would detract from the unique customer experience and freshness of the food. Her passion for the brand's culture and values remains strong as the company navigates a period of transition.
Read at The Mercury News
Unable to calculate read time
Collection
[
|
...
]