"Finding experts to read your piece," the app said when SFGATE tested the tool. "... Taking inspiration from Kara Swisher. Applying ideas from Emily Chang." Swisher, a famed tech reporter, and Chang, a Bloomberg host, were of course not actually reviewing the text."
"After complaints about the indignity started rolling in, Superhuman told tech reporter Casey Newton on Monday that he would have to send an opt-out email to get his name removed. In his blog, Newton called the "Expert Review" feature "a deliberate choice to monetize the identities of real people without involving them, and it sucks.""
"After careful consideration, we have decided to disable Expert Review while we reimagine the feature to make it more useful for users, while giving experts real control over how they want to be represented - or not represented at all," Mehrotra wrote."
Superhuman's Grammarly app included high-profile journalists as "experts" in an AI writing feature without their consent. The tool attributed writing suggestions to journalists like Kara Swisher and Emily Chang, who were not actually reviewing the content. After complaints from affected journalists, Superhuman initially required an opt-out email to remove names. Following significant public backlash and criticism calling the practice identity theft, CEO Shishir Mehrotra apologized and announced the company would disable the Expert Review feature to redesign it with proper expert consent and control over representation.
Read at SFGATE
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