"There will also be more cleaning crews stationed on the route - including some on buses to try and make them as spotless as possible for passengers. Those changes and more are popular among people like Dylan Fabris of the San Francisco Transit Riders advocacy group. "This is a great way to show transit riders that the agency is looking out for them and going the distance to try and make things better," Fabris said."
""Because they can do the crowd control and everything, while we concentrate on making sure we move in a safe manner," he said. The pilot program is set to end on October 10, but SFMTA says after that date passes, they plan on taking all of the feedback they get and possibly implementing permanent changes. Like other Bay Area transit agencies, SFMTA is facing financial crisis with a budget deficit in the hundreds of millions of dollars."
The 14 Mission Customer Experience pilot expands ambassador staffing and adds cleaning crews on the 14 Mission line, which runs from the Ferry Building through the Mission to the city's southern border. The pilot is supported by Bloomberg Philanthropies and places more staff on buses and along the route to improve cleanliness and crowd control. Advocates and route drivers welcome the added ambassadors for crowd management and safer operations. The pilot runs through October 10, after which collected feedback may inform permanent changes. SFMTA faces a budget deficit in the hundreds of millions and seeks voter-approved funding measures next year.
Read at ABC7 San Francisco
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