"While rain drenched San Francisco's empty streets last Wednesday, the staff at both San Francisco Outta Sight locations had their work cut out for them as dozens of customers turned to DoorDash to place delivery orders for Outta Sight's popular New York-style pizza. Between the Tenderloin and Chinatown shops, Outta Sight had a combined 500 orders placed on the delivery app over a period of 3.5 hours."
"Ehler told SFGATE that on New Year's Eve, "one guy was becoming increasingly verbally threatening," throwing out expletives, and was "just so angry and upset to the point where everyone in the kitchen was ready to defend themselves." What happened on New Year's Eve wasn't an isolated incident for Outta Sight Pizza. The restaurant often gets slammed with orders it can't keep up with, especially on weekends."
During New Year's Eve, Outta Sight Pizza's two San Francisco locations received about 500 DoorDash orders over a 3.5-hour period while rain drenched empty city streets. The sudden influx strained kitchen operations and delayed dispatch of food to DoorDash couriers, who became progressively hostile. One courier became increasingly verbally threatening, used expletives, and was so angry and upset that kitchen staff prepared to defend themselves. The restaurant frequently faces surges it cannot keep up with, especially on weekends. Briefly pausing the DoorDash platform allowed temporary relief, but subsequent resumption brought new waves of dozens of orders at once.
Read at SFGATE
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