"Transit riders have been asking for free transfers in the Bay Area," said BART spokesperson Alicia Trost, who said roughly nine out of 10 transit trips in the Bay Area involve BART. "So this is a really great way to show our riders that we're giving them what they want, as well as to attract more riders."
"The intent of the policy is that no one should pay extra just to switch agencies," said BART financial planning director Michael Eiseman during Thursday's BART board meeting. "We want riders to be able to use all of our services as if they were operated by one agency."
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