"For the past six months, customers at Luke's Local in San Francisco's Cow Hollow have been getting something extra with their groceries: a question of the day, courtesy of cashier Thomas Viollier, a French-born, beanie-wearing Daft Punk devotee who conducts polls between scanning avocados. No one asked Viollier to do this. He just felt like it. And since he got started, more than 100 head-scratching questions"
"The polls may be flimsy in material, but they've proved surprisingly sturdy in effect. Easily 10 times per day, a customer will ask Viollier for the question if he hasn't already offered it, or if it's not in eyeshot from the checkout line. They've become such a fixture that regulars say the day's question has kept them up at night."
"Some customers will circle back with a response they've been mulling over since last week. Others will recall a question from a month earlier and report that they've changed their mind, while Viollier gently tucks an $11.99 carton of eggs into their canvas tote. One customer, who works at Salesforce, told Viollier they'd started using his poll prompts to kick off team meetings in the tower."
At Luke's Local in San Francisco's Cow Hollow, cashier Thomas Viollier writes a daily question on brown paper bags and tallies customer answers. More than 100 questions have been written over six months, with each earning small, earnest tally marks. Customers often request the question and sometimes return later with revised answers. The prompts spark conversations, linger in customers' minds, and have been used to start team meetings at Salesforce. Regulars say the questions create surprise and help make newcomers feel at home. Topics range from techno-moral dilemmas and food preferences to practical judgments about expired foods.
Read at SFGATE
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