On Monday morning, Xfinity/Comcast experienced a major outage impacting thousands of customers across various neighborhoods in San Francisco, including Polk Gulch and the Upper Haight. The company initially estimated restoration by 1 PM, but this timeframe was later extended to 8 PM due to ongoing network damage. As the outages persisted, frustrations grew among users, as extended disruptions are quite rare for the provider. Comcast has issued apologies, though the specific cause of the outage remains unclear at this time.
Xfinity/Comcast customers experienced significant outages of internet, phone, and TV services on Monday morning due to reported network damage, affecting thousands in San Francisco.
The company initially promised restoration of services by 1 pm, but this was later updated to 8 pm, leaving customers frustrated and without connectivity.
Affected areas include Polk Gulch, Pacific Heights, and UppeHaight, with reports indicating over 2,000 customers were impacted throughout San Francisco's diverse neighborhoods.
While outages are not uncommon for Xfinity, prolonged disruptions throughout a whole day are unusual, raising questions about the reliability and management of their network.
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