Coldwell Banker's Transaction Concierge program enhances the efficiency of agents by providing them with in-house Client Experience Specialists. These specialists manage non-licensed tasks from contract to closing, allowing agents to concentrate on crucial client-facing activities, such as property showings and lead generation. Initiated in 2024, the program already managed over 28,000 transactions with a notable 94% satisfaction rating from participating agents. This innovative approach ensures smooth communication with lenders and other stakeholders, contributing to a more successful home-buying experience.
"The Transaction Concierge initiative is staffed by internal employees rather than outsourced contractors, ensuring a seamless client experience and high satisfaction rates among agents."
"Our strategic investment in a team of Client Experience Specialists ensures success by working directly with agents and clients, allowing agents to focus on client-facing work."
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