California Insurance Commissioner Ricardo Lara indicated a possible formal inquiry into State Farm's practices regarding wildfire claims after receiving complaints from over 200 fire survivors. Residents voiced concerns over delays and insufficient offers for claims following the Palisades and Eaton fires. Lara noted the department's authority for a market conduct examination is still on the table. Meanwhile, State Farm emphasized its large claims team and commitment to customer service, reporting significant claims received and paid out. Additionally, inquiries regarding smoke damage claims were made to the California FAIR Plan Association.
State Farm has the largest claims force and is focused on helping customers recover from California's largest fire event, with over 12,600 claims processed.
California Insurance Commissioner Ricardo Lara stated that a market conduct exam into State Farm is not off the table, highlighting concerns about claims handling practices.
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