Chick-fil-A’s original chicken sandwich, introduced in 1964, utilizes frozen chicken breasts that are thawed and expertly prepared before frying. Despite the frozen origin, the process ensures high quality through inspection, hand-breading, and a custom frying method. Their unique production system aligns cooking with customer demand, optimizing freshness. Fillets are discarded if they sit uncooked for over 20 minutes, contrasting with other fast food practices. Overall, Chick-fil-A’s emphasis on real-time freshness and quality checks results in chicken that tastes freshly prepared, transcending its frozen beginnings.
Fillets that sit for more than 20 minutes after cooking aren't served. They're cooled, chopped, and repurposed for soups.
Every restaurant follows a lean production method that keeps prep tightly timed to customer demand.
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