Closing or transferring utility accounts for deceased family members should be a routine procedure, given the statistics that show approximately 35,000 deaths annually in Ireland. However, many families face significant challenges due to the inflexible rules and insensitivity of utility companies. This adds to the grief experienced during an already difficult time, highlighting a clear need for businesses to adopt more compassionate practices when dealing with bereaved customers.
Closing the utility accounts of a deceased loved one often turns into a stressful ordeal, exacerbated by companies' lack of compassion and strict policies.
The rigid processes required by businesses when managing the death of a loved one hinder grieving families, showcasing a need for more empathetic customer service.
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